Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Return Policy

• You can consider a return or exchange within 30 days of delivery. We do not accept any returns or exchanges after the deadline.
• Items marked “Non-returnable” in the order details are not covered by warranty and cannot be returned.
• Any address on the package is not an authorized return address, and we will not accept return packages that do not have an authorized return address from a customer service representative. Our returns warehouse is now located in North America.
• For returned items that are in good condition, unwashed, free of stains, customer-caused damage or stains, we will arrange for a refund or exchange up to 50% of the total amount.
• Giving Hope Gifts is not responsible for lost, damaged, or lost packages upon return. You can contact the shipping company to file a complaint.
• Please check your return before sending it out. We are not responsible for returns of non-Giving Hope Gifts products.
• In the event of a return for a refund, the original shipping and insurance charges will not be refunded.
• Customer must pay return postage.

Return Procedure

• Enter your order number in the dialog to get the return address.
• Pack the item and send it back via your local carrier.
• Keep the tracking number of the returned package and upload the tracking information through the return slip. Without this information, we will not be able to request a refund for returns.
• We will process returns and exchanges within 7 working days after the package is delivered.

How do customers return goods?

Please contact us first and provide us with the following evidence:

• Front and back photos of the package or box;
• Partial delivery note (if applicable);
• Photos or videos of defective items;
• Photos or videos and a detailed description of the problem;

After you contact our support and receive a response, please follow these instructions carefully:

• Pack all returned items with your purchase confirmation email and a printout of the return label.
• Go to your local post office or other courier company and send the package to the address provided on the return label.

Send to: the address provided.

Refund (if applicable)

Once your return has been received and reviewed, we will send you an email to let you know that we have received your returned item. We will also notify you to approve or deny your refund.

If you are approved, the refund will be exactly the amount you paid for the product. All refunds will be processed within 5-7 business days (excluding holidays or weekends).

Replace (if applicable)

We only replace defective or damaged items. If you need to exchange it for the same item, please email [email protected].

You should send the product to the address provided on the return label.

Delayed or Missed Refunds (if applicable)

If you haven’t received your refund, please check your bank account or PayPal account first. If there is still no refund, please contact us. Thank you very much.

Contact Us

For all customer service inquiries, please submit a request to Contact Us.