Frequently Asked Questions (FAQs)

1. How do I check the status of my Giving Hope Gifts order?

You can choose one of the following ways to track your order:

• Option 1: Visit the Giving Hope Gifts website’s Track Order page and enter your order details.
• Option 2: Use the order confirmation email to track your order. In the email footer, select the “Manage or Track Order” button.
• Option 3: Find direct tracking links in the fulfillment email we sent when your product was shipped.
• Option 4: Check the status of your orders directly on GivingHopeGifts.com.

If you have any questions or need assistance, please contact our Help Desk. If you’re unable to track your order, please double-check your Email and Order ID or contact us for support.

2. What should I do when my order tracking status has not been updated?

Tracking information is typically updated within 5 to 7 business days for various reasons:

• Newly generated tracking numbers: These may take up to 7 business days to be updated as the system scans and updates the information.
• Transit between countries: The tracking information may not be updated until the package reaches the destination country.
• Local hub delays: The package might not be scanned until it reaches the local hub close to the destination.

If your tracking status hasn’t been updated after more than 10 business days, please contact us for quick assistance.

3. What does the total price include?

Your total payment includes the product prices, shipping fees, and any applicable taxes:

• Shipping Charges: Calculated based on the weight, destination, or shipping distance of the order.
• Discount Codes: Applied only to the subtotal of items, not the total price.
• Taxes: Imposed on certain items in some countries. After you enter your shipping address, the shipping fee and tax will be added to the checkout page.

4. Will I be assessed taxes and customs fees?

Taxes and customs duties are regulated by the destination country. Here’s how it works:

• Taxes: Prices shown on our website do not include taxes; however, the precise tax rate will be shown during checkout before you submit your order. VAT may be added to the receipt during checkout for European addresses.
• Customs Fees: Managed by Customs upon entry into your country and are not included when you pay. If applicable, your country’s Customs Department will notify you of any charges.

For more detailed information, you can visit the Taxes – FAQ section on Giving Hope Gifts.

5. How do I get a Giving Hope Gifts discount code?

Register on our website to receive a discount code for your order. After successful registration, you will receive an email with this code. Due to high inquiry volumes, emails with this code may take 15 to 20 minutes to arrive in your inbox. Please check all your mailboxes, including spam folders, before placing your order.

6. Why didn’t I receive the welcome discount code after subscribing?

After confirming your Giving Hope Gifts registration, a welcome code will be sent shortly thereafter. Please wait about 5-10 minutes. If you haven’t received the email after this time:

• Check if your email address is correct.
• Wait for 15-20 minutes and check all folders, including spam.

7. What should I do if I want to change my shipping address or design after placing an order?

You can change your shipping address or design choice (size, color, quote, image, etc.) within the first 4 hours of placing your order on our website. Instructions are available here.

To ensure that your design is updated, please contact us via live chat so we can assist you. Note that changes are not allowed after 6 hours of the order being approved. Please double-check your order before it is approved and put into production.

8. How do I cancel my order?

You have 4 hours to cancel or customize your designs after placing an order. After this period, the system will no longer allow changes. If you want to cancel your order after this window, please contact us for assistance. We will support and confirm the cancellation if it is still within the allowed time.

9. Where does Giving Hope Gifts ship from?

We are a US business with a US warehouse. All products are made in the US and have a 4-10 day shipping time to ensure the best shopping experience.

10. Can I use expedited shipping?

Expedited shipping (or Express shipping) is currently available for shipments to the UK, US, Canada, and Australia. We aim to expand Express shipping to more countries in the near future for better service.

11. Why are my items shipped separately? Do I need to pay the shipping fee multiple times?

Your items may be shipped separately due to different product manufacturing locations or large order sizes. However, you will only be charged a single shipping fee for all items in your order. For each shipment, you will receive a delivery notification. If your second package hasn’t arrived within 5-7 working days after the first package, please contact us for assistance.

12. Can I exchange/return my order from Giving Hope Gifts?

Currently, our policy does not cover returns of goods. Therefore, you do not need to return any defective items to request a refund or replacement.

13. Can I use multiple addresses on one order?

Unfortunately, only one shipping address is allowed per order. If you want products delivered to different addresses, please place separate orders.

14. Is a receipt or gift card included with my package?

Receipts or gift cards are not currently included in packages. However, we will offer a selection of gift cards with packages soon.